FAQ

May I place the ashes myself in the ARTCREMAS urn?

Yes. The ARTCREMAS urn is designed to allow for a simple, dignified, and respectful gesture.

The opening is located at the back and secured with four discreet screws.

The ashes, usually kept in a protective bag, can be placed directly inside.

May I add a message or a keepsake?

Yes. An interior space is provided to discreetly hold a note, a piece of jewelry, or a personal symbol.

Can the urn contain all of a loved one’s ashes?

Yes. Urns for full ashes are available, as well as urns for partial ashes.

This option allows several members of the same family to each keep a memorial urn.

Is the urn secure once installed?

Yes. The ARTCREMAS urn is designed to remain stable and secure, whether mounted on a wall or placed on a piece of furniture.

Can the ARTCREMAS urn be wall-mounted or placed on furniture?

Yes. It can be mounted on the wall like a frame or placed on a shelf or piece of furniture.

All necessary hardware is included.

Installation is simple and secure.

Can a funeral home handle the transfer of the ashes?

Yes. Urgel Bourgie funeral homes, as well as those in the Athos Group, can carry out the transfer according to a respectful and professional protocol.

They are our trusted partners.

How can I order an ARTCREMAS urn?

You have two options.

You may order directly through our secure website, Artcremas.com,

or visit an Urgel Bourgie funeral home (Athos Group) anywhere in Quebec.

Is it possible to order a double urn?

Yes. This option is available, particularly for couples, at an additional cost.

Can an ARTCREMAS urn be personalized?

Yes. Colors, formats, and dimensions can be customized.

Our team will support you with care to bring your request to life.

What is the delivery time for my ARTCREMAS urn?

For a standard urn, delivery time is 3 to 7 business days.

For a special or custom order, delivery may take up to 10 business days.

Which shipping company will deliver my urn?

ARTCREMAS urns are shipped via reliable carriers: FedEx, UPS, or Canada Post.

Each shipment is carefully prepared to ensure secure and respectful delivery.

What materials are used to make the ARTCREMAS urn?

Each urn is made in Canada from Canadian wood (cherry).

This material is known for its stability, durability, and natural adaptability to temperature variations.

How should I care for my ARTCREMAS urn?

To preserve the urn, gently clean it with a soft, dry cloth.

Avoid abrasive products or chemical cleaners.

Do you ship ARTCREMAS urns internationally?

Yes. ARTCREMAS urns can be delivered worldwide.

Each shipment is carefully prepared to ensure safe and respectful delivery, regardless of destination.

ARTCREMAS Commitment

ARTCREMAS designs durable, understated, and respectful commemorative urns,

created to honor memory with accuracy, calm, and dignity.